Full Time - Sales Associate - Building Materials - Day

Lowe's Home Centers • Geneva, NY

4d

About The Position

As a Customer Service Associate in Building Materials, you welcome Lowe’s customers and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them locate and select merchandise, and guide them through shopping or checkout. The role also includes organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Department-specific tasks may include cutting and bundling wood or cutting drywall. Associates may cross-train in other store areas and perform other duties as assigned.

The position involves working in varying indoor and outdoor conditions, with possible exposure to extreme temperatures, wet or humid conditions, wind, noise, and moving or shaking objects and equipment. The role may require prolonged standing, sitting, and other physical activities. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts or powered equipment are used when appropriate and with proper training or assistance. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 6 months of experience using a computer to input, access, modify, or output information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• A certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately and on time.
• Cross-train in other store areas to support customer service.
• Prepare department merchandise for customer needs, which may include cutting and bundling wood or cutting drywall.
• Guide customers through shopping or checkout.
• Occasionally load merchandise.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount, including a 10% Lowe’s discount
• Potential annual bonuses, Employee Stock Purchase Plan enrollment, deferred compensation plan, and grant awards, subject to eligibility
• Flexible schedules
• Track to the Trades program and other learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed