Sales Associate - Soho

Richemont • New York, NY

1d • Onsite

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, and Richemont is dedicated to preserving their unique heritage and identity. Simultaneously, we are committed to innovation and the creation of new products that align with our Houses' values through continuous creativity. As an Ambassador of the Maison, the Sales Associate is responsible for achieving and exceeding sales targets, proactively developing their client portfolio, and ensuring a unique client experience across all touchpoints. They also play an active role in the daily operations of the boutique.

Requirements

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.
• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required.
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Nice To Haves

• College degree preferred.
• SAP knowledge preferred.
• General knowledge of timepiece movements are preferred.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of Customer Service before, during, and after sales.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after-sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (e.g., price changes, supporting back-office responsibilities, etc.).

Benefits

• Commission
• Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree