Sales Associate

Leeds West Groups•Mustang, OK

2d•$16 - $23•Onsite

About The Position

The Sales Associate supports the Store Manager with daily store operations while delivering exceptional customer service and driving sales in an automotive retail and repair environment. The role requires professional integrity, teamwork, automotive industry knowledge, sales ability, and sound judgment in matters that affect business operations. The position is full-time, overtime exempt, onsite, and requires at least 32 hours per week. Hours and days may vary by location and business needs, with regular long hours and frequent weekend work. The role requires up to 50% travel between local stores; overnight travel is less than 5% unless required for a particular assignment. The Sales Associate advises customers on automotive repair and maintenance, promotes services and products, identifies opportunities to meet customer needs and increase revenue, and coordinates appointments and repair work with technicians and other staff. The role also supports business performance, inventory and expense management, workplace safety, facility opening and closing, and team development. The work takes place in a fast-paced automotive retail and repair environment with exposure to indoor and outdoor conditions, changing temperatures, tools, equipment, fluids, and chemicals. Proper use of PPE, adherence to uniform standards, and compliance with OSHA requirements are expected.

Requirements

Must be at least 18 years old.
Active, unrestricted driver’s license required.
High school diploma or equivalent required.
Prior knowledge of and/or experience in the automotive industry required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete background and Motor Vehicle Records checks and maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Strong sales skills and extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail, with analytical, decision-making, problem-solving, and time-management abilities.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; lift and carry parts and equipment weighing up to 50 pounds or more; work long hours under tight deadlines; and meet vision, hearing, speaking, coordination, and manual dexterity demands.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least one year of related experience.

Responsibilities

Support the Store Manager in daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Provide professional customer service, handle customer concerns and complaints promptly, and support customer satisfaction and retention.
Listen to customer needs and recommend appropriate automotive repair and maintenance services.
Explain service offerings, benefits, and pricing; promote financing options, promotions, and discounts; and identify relevant upsell opportunities.
Use promotional materials, offers, incentives, and standard procedures to encourage appointments and repeat business.
Coordinate with technicians and other staff to ensure appointments are completed accurately and efficiently.
Schedule, confirm, and follow up on service appointments, addressing scheduling changes and conflicts.
Maintain accurate customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately and efficiently.
Ensure services comply with company, safety, and industry standards.
Assist in monitoring KPIs and identifying opportunities to improve shop performance.
Assist with inventory, shrinkage, costs, expenses, P-Card use, payroll management, and injury and damage claims.
Serve as a facility key holder and complete opening and closing procedures, including deposits, system close-outs, and responses to alarms or after-hours security concerns.
Help reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company policies.
Ensure test drives follow company policies, safety practices, and traffic laws.
Maintain a clean, organized, and safe workplace in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team and developing employees.
Perform other duties as assigned.