Sales Associate Full-time
About The Position
As part of our Retail team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.
Requirements
- Commitment to client service.
- Strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
- Take pride in work and strive for excellence.
- Take responsibility for performance.
- Embody the company culture of coaching through fostering Tumi elite and skill practicing continuously with store team and provide constructive feedback to team members.
- Demonstrate organizational core values.
- Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
- Complete quarterly goal setting for personal development.
- Exercise strong verbal and written skills.
- Utilize active listening skills in order to seek understanding of others.
- Able to adjust communication to the intended audience.
- Demonstrate continuous dedication to ethical conduct in completion of job duties.
- Collaborate effectively with others.
- Openness to feedback from supervisors, peers and team.
- Ability to remain calm and deescalate situations.
- Manage personal timecards to ensure payroll accuracy.
- Stay up to date with all training.
- Complete all assigned tasks and meet deadlines.
- Adhere to all company policies and procedures.
- Ensure the store follows the visual guidelines and directives, inclusive of cleanliness standards.
- Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
- Ensure a consistent superior client experience.
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet Insurance
- Tuition Reimbursement
- Employee Discount
- Employee Assistance Program (EAP)
- Comprehensive benefits package including medical and dental insurance with partial employer contributions
- Vision insurance
- Company-paid basic life insurance
- Accidental Death & Disability Insurance
- Supplemental Life insurance
- 401(k) with a company match
- Commuter benefits
- Retail Store Associates may be eligible to participate in the quarterly sales bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
