Sales Associate

Love Honda•Ocala, FL

5d•$26,000 - $80,000•Onsite

About The Position

The Sales Associate is responsible for maintaining high levels of professionalism and customer satisfaction to contribute to dealership volume and growth goals. This role involves greeting customers, protecting customer information, qualifying prospects, demonstrating vehicles, and managing sales processes from initial contact through delivery. The associate will utilize the CRM system for lead management and follow-up, prepare sales documentation, and ensure smooth vehicle deliveries. Additionally, the role includes promoting and organizing inventory, completing training requirements, and assisting with advertising strategies. The Sales Associate also plays a key role in monitoring and maintaining vehicle inventory across various platforms and ensuring the cleanliness, organization, and safety of work areas.

Requirements

High levels of professionalism
Customer satisfaction focus
Ability to maintain confidentiality and security of customer information
Proficiency in CRM systems
Ability to prepare sale documentation
Ability to collect payments
Ability to ensure smooth and efficient vehicle deliveries
Completion of HR, Safety, Sales Process, and Product Training Requirements

Nice To Haves

Experience in sales
Familiarity with dealership operations
Understanding of financing, warranty, and other dealership products and services
Experience with advertising strategies, campaigns, and promotions
Experience with e-commerce and social media outlets for marketing

Responsibilities

Maintaining high levels of professionalism & customer satisfaction to ensure positive contribution to dealership volume and growth goals
Ensure every customer encountered is greeted courteously, professionally, and in a timely manner
Ensure confidentiality and security of all customer information and data is of utmost priority
Properly qualify prospects by understanding requirements and interests, matching them various units, demonstrating vehicles by explaining characteristics, capabilities and features
Answer incoming phone calls, text messages, e-commerce leads, and walk-in traffic professionally, in a timely manner, documenting communication and follow up before, during, and after the sale using CRM and as directed by management.
Ensure every lead, quote, and deal status and/or stage is updated accurately in CRM.
Ensure every new and used vehicle demo rider has appropriate riding gear and has read, understands, and has signed the Release and Waiver of Liability, Assumption of Risk, and Indemnity Agreement and is logged in demo binder.
Closes sales by overcoming objections, asking for the sale, negotiating price, completing accurate trade in appraisals and book outs, offering and explaining financing, warranty, and other products and services offered by dealership.
Prepare sale documentation, collect payments, ensure new and used vehicle deliveries are smooth and efficient and all required vehicle delivery processes and/or checklists are completed, new owner photos taken, and business review requested.
Ensure every customer receives introductions to PG&A and Service staff (Dealership Tour)
Promote, Maintain and Organize dealership vehicle inventories and displays daily.
Ensure all HR, Safety, Sales Process, and Product Training Requirements are completed and maintained.
Work directly with GM and Ownership on both short and long term advertising strategies, campaigns, and promotions
Ensure implementation and execution of company policies and procedures as directed
Monitor new and used vehicle inventory monitoring for cleanliness, condition, marketing, display, promotion (including video), pricing, age, and accuracy not only on premises but also utilizing various dealership website and e-commerce and social media outlets
Inspection of newly arriving vehicles, documenting missing or damaged components
Add (stock in) vehicles into dealership logs, DMS, completing deal jackets, vehicle labels, and keytags
Collection, proper identification, and storage of related documents, inspections, checklists, owner manuals, spare keys or other related components and items for all vehicles, new, used, dealer trades, and/or consignment vehicles.
Ensure safe operation of all vehicles by customers and staff
Provide assistance coordinating and facilitating off site events
Ensure cleanliness, organization, and safety of all customer and work areas
Perform other tasks as directed by Management and/or Ownership