Sales Associate

Super Home Center•Madison, TN

13d

About The Position

Primary Objective: Provide excellent customer service while working directly with customers and patrons by greeting them, helping them find what they want or need, and ensuring they are satisfied with their purchase and experience in our store.

Requirements

Knowledge of company policies, procedures, and overall mission and vision
Knowledge of sales, construction and design
Knowledge of interior products and cabinetry construction
Skilled in interpersonal communications that allow for effective qualification of prospective clients
Skilled in active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
Skilled in efficient problem-solving
Skilled in time management, organization and written communication
Skilled in customer service – manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Skilled in analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
Ability to build trusting clients relationships and effectively communicate throughout the design/sales process
Ability to handle client product questions and walk them through the remodel and new construction process
Ability to prospect new clients with telephone calls and appointments
Ability to prioritize, accurately multi-task and adhere to any deadlines set
Ability to drive and close sales
Ability to keep up with design trends and product updates
Ability to research sources for developing prospective customers and for information to determine their potential
Ability to analyze the market potential and determine value of existing and prospective customers’ value to organization
Ability to create and manage a customer value plan for existing customers highlighting profile, share and value opportunities
Ability to plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory
Ability to learn in a fast paced and friendly environment

Responsibilities

Qualify client based on client’s wants, needs, desires and investment dollars available
Be well versed with our product knowledge; price, quality, color and style options, etc.
Accurately check orders
Establish, develop and maintain business relationships with existing and prospective customers
Supply management with written and/or oral report on customer needs, problems, interest, competitive activities and potential new products and services
Keep abreast of product knowledge, market conditions, and competitive activities through research and consulting with market individuals
Perform other duties as assigned