Sales Associate

Leeds West Groups•Hamilton, OH

4d•$16 - $23•Onsite

About The Position

The Sales Associate supports the Store Manager with daily business operations and delivers exceptional customer service while promoting automotive repair and maintenance services. The role combines sales, service scheduling, customer communications, operational support, and maintaining safety and service standards in an automotive retail and repair environment. The Sales Associate exercises discretion and independent judgment on matters that significantly impact business operations and acts as a facility key holder, including performing opening and closing procedures. This is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; hours and workdays may vary by location and business needs. The position regularly requires long hours and frequent weekend work, with up to 50% travel between local stores. The work environment is fast-paced, with exposure to indoor and outdoor climates, changing temperatures, automotive tools, equipment, fluids, and chemicals. Proper PPE, uniform standards, and OSHA safety compliance are required. The role involves frequent movement and physical activity, including lifting and carrying heavy parts and equipment weighing up to 50 pounds or more. Candidates must be at least 18, have an active and unrestricted driver’s license, a high school diploma or equivalent, prior industry knowledge and/or experience, and authorization to work in the United States. A background check and MVR check are required, and employees must maintain a clean driving record. A bachelor’s degree in business management or a related field is a plus; one year of related experience is preferred. Leeds West Groups describes a workplace culture grounded in professional, respectful, ethical conduct and a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, and discrimination. The company provides equal employment opportunities and reasonable accommodations for individuals with disabilities.

Requirements

At least 18 years of age.
Active and unrestricted driver’s license.
High school diploma or equivalent.
Prior industry knowledge and/or experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful background check and Motor Vehicle Records check; ability to maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Strong sales skills and extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail, analytical and problem-solving skills, decision-making ability, and time management.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform the position’s physical demands, including frequent movement and lifting and carrying heavy parts and equipment weighing up to 50 pounds or more.
Ability to work long hours and frequent weekends; hours and workdays may vary with location and business needs.
Ability to travel up to 50% between local stores; overnight travel is less than 5% except for particular assignments.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least one year of related experience.

Responsibilities

Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Provide professional customer service and communications; support call conversion, apply promotions and discounts correctly, promote financing, ensure quality repair services, conduct follow-ups, obtain customer reviews, and resolve customer concerns promptly.
Listen to customers and provide knowledgeable advice and recommendations about automotive repair services.
Explain automotive repair and maintenance offerings, benefits, and pricing to customers.
Identify upsell opportunities and recommend services or products that address customer needs and increase revenue.
Use promotional materials, special offers, incentives, and standard operating procedures to encourage bookings and repeat visits.
Coordinate with technicians and other staff to support timely, efficient, and accurate appointment completion.
Schedule service appointments based on availability, service requirements, workflow, and profitability.
Follow up with customers to confirm appointments, send reminders, and address scheduling changes or conflicts.
Maintain accurate customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately and efficiently.
Help ensure services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Assist with monitoring and analyzing KPIs to track shop performance and identify improvement areas.
Assist with inventory levels and shrinkage, business costs and expenses, P-Card use, payroll management, and injury and damage claims.
Serve as a facility key holder and perform opening and closing procedures, including nightly deposits, system close-outs, and responding to after-hours alarms and security concerns.
Help analyze and reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company safety requirements and industry best practices.
Ensure test drives follow company policies, procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology advances, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture that develops employees, supports business goals, and delivers customer service.
Perform other duties as assigned.