KidStrong Sales Associate

KidStrong Stone Ridge•Sterling, VA

11d•$18 - $24•Onsite

About The Position

KidStrong is a milestone accelerator for kids aged walking to 11 years old, focused on helping parents build stronger, smarter, and more athletic kids. The KidStrong Stone Ridge location is seeking a talented, enthusiastic, passionate, energetic, and organized Sales Associate to engage with parents and kids and make a positive impact on their lives. This role is crucial for creating a welcoming first impression, driving growth through sales, and maintaining a high level of organization and self-motivation to meet and exceed goals.

Requirements

Prior experience in outbound phone sales is strongly preferred
Strong sales mentality and comfortability with sales efforts
Must have the ability to work a flexible schedule, including evenings during the week (4p-730p) and weekends (at least 1 weekend morning 9a-230p).
Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
Understanding of all performance metrics (KPIs), revenue, etc.
Excellent verbal and written communication skills.
Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Practical work experience using Microsoft Office products as well as G-Suite
Required to work at least three (3) weekday nights and at least one (1) weekend day

Nice To Haves

Associate or bachelor's degree preferred
Fitness, retail, and/or hospitality industry experience preferred.

Responsibilities

Giving tours and creating a welcoming first impression for families.
Calling, texting, and emailing leads to schedule trial classes.
Following up with families after trials and converting them into memberships.
Explaining the KidStrong program and answering parent questions.
Managing leads and member information in CRM systems like GloFox.
Supporting member retention and maintaining relationships with families.
Assisting with front desk operations and customer service.
Representing KidStrong at community events, schools, and local partnerships.
Collaborating with coaches and leadership to deliver a strong member experience.
Works closely with the KidStrong General Manager to ensure that the staff and Center are looked after.
Builds and maintains KidStrong class size through scheduling optimization.
Communicate with staff for all trials and anything they need to know about the members.
Follows KidStrong corporate policies, guidelines, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, delinquent account procedures, customer care calls, and change requests.
Provides and maintains the highest level of customer service.
Provides effective decision-making regarding customer service issues.