Sales Associate 45286

7-Eleven•Springfield, OH

1d•Onsite

About The Position

This role is responsible for providing excellent customer service, accurately handling transactions, maintaining store cleanliness and safety, and managing inventory. The Sales Associate will follow company policies and procedures to ensure ethical operations, prevent loss, and maintain a safe and presentable store environment. Key duties include operating the cash register, employing suggestive selling techniques, handling various payment methods, and adhering to all safety and security protocols. The position also involves maintaining cleanliness of all store areas, including restrooms and food preparation zones, and promptly addressing customer complaints. Compliance with laws regarding restricted sales, and accurate processing of service transactions like lottery sales and coupon redemptions are essential. The role requires vigilance in identifying and reporting safety hazards, preparing necessary reports, and maintaining the gas island and its stock. Food safety behaviors, proper vendor check-in, merchandise management (rotation, stocking, pricing), and inventory audits are also key responsibilities. The Sales Associate must stay knowledgeable about products and promotions, complete paperwork accurately, and maintain a professional appearance. Punctuality and adherence to the work schedule are expected.

Requirements

Ability to provide prompt, courteous customer service.
Ability to ring up sales accurately on cash register or point-of-sale equipment.
Ability to use suggestive selling techniques.
Ability to handle money, checks, and other payment types with integrity and honesty.
Knowledge of policies and procedures to prevent loss of cash and merchandise.
Understanding of proper cash handling procedures and policies.
Knowledge of company robbery prevention and reaction procedures.
Ability to maintain store cleanliness, including floors, windows, restrooms, food preparation areas, shelves, and counters.
Ability to react to and report customer complaints tactfully and promptly.
Knowledge of company policy and laws governing restricted beverage and tobacco sales.
Ability to perform service transactions accurately (lottery, coupons, credit cards).
Adherence to company policies regarding safety and security.
Ability to identify and report safety hazards.
Ability to prepare required accident/incident reports.
Ability to maintain gas island cleanliness, safety, and stock levels.
Compliance with all food safety behaviors (handling, temperature, sanitation).
Ability to receive products from vendors following correct procedures.
Ability to assist in vendor check-in.
Ability to maintain merchandise through proper rotation, storage, stocking, and pricing.
Ability to assist in maintaining proper inventory levels and audits.
Knowledge of all products offerings and promotions.
Ability to complete required paperwork accurately.
Adherence to company uniform and personal appearance policy.
Punctuality and adherence to work schedule.

Responsibilities

Provides prompt, courteous customer service by discovering guest’s needs.
Rings up all sales on cash register, or point-of-sale equipment properly and accurately.
Uses suggestive selling techniques.
Maintains ethical integrity and honesty while handling money, checks, and other types of payment.
Follows policies and procedures to prevent loss of cash and merchandise.
Ensures proper cash handling procedures and policies are followed.
Safeguards cash and merchandise; follows company robbery prevention and reaction procedures.
Performs duties necessary to maintain internal and external store cleanliness.
Reacts and reports to customer complaints tactfully and promptly.
Follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
Performs service transactions in accordance with company policy (e.g., lottery sales and redemption, vendor coupon redemptions, company-approved credit cards).
Adheres to company policies when related to safety and security.
Looks for and eliminates safety hazards; reports unsafe acts or conditions to management.
Prepares required accident/incident reports; immediately reports such activities to the Facility Manager.
Maintains gas island cleanliness, safety, and stock levels.
Complies with all food safety behaviors including: proper handling procedures, temperature requirements, and established sanitary standards.
Receives products from vendors, following correct procedures.
Assists management in vendor check-in.
Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately.
Assists in maintaining proper inventory levels and audits.
Maintains knowledge of all products offerings and promotions.
Completes all required paper work accurately (vendor invoices, job assignment sheets, etc.).
Maintains a professional appearance in accordance with company uniform and personal appearance policy.
Reports to work on time and when scheduled.
Performs other duties as assigned.