Sales Associate, Part Time Flex, Natick - Pottery Barn Kids & Teen

Williams-Sonoma • Natick, MA

3d • Onsite

About The Position

As a Sales Associate, you will provide customers with a unique shopping experience by offering excellent customer service. You will utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. You’re excited about this opportunity because you will provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards, achieve established sales and contest goals, maintain knowledge of current sales and promotions, and assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders. You will also utilize effective selling techniques to build multiple sales and increase productivity, demonstrate comprehensive product knowledge, including features and benefits, and efficiently and accurately perform register transactions (sales, returns, and exchanges). Additionally, you will assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting, uphold store maintenance and cleanliness standards, straighten, clean, and help maintain the stockroom as needed, process, ticket, and restock merchandise as needed, and perform other duties as assigned by management. You will also comply with all Company policies and procedures.

Requirements

• 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
• High school diploma or equivalent preferred
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate POS system.
• Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques

Nice To Haves

• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday).
• For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required.
• Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Responsibilities

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
• Achieve established sales and contest goals
• Maintain knowledge of current sales and promotions
• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness standards
• Straighten, clean and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED