Sales Associate - Rock Shop

Hard Rock Hotel & Casino Ottawa•Northern Meadows, IN

1d•Onsite

About The Position

This individual is responsible for marketing Retail merchandise to guests and stocking the retail area. The team members are the key to the company’s success, and their health and well-being, as well as that of their families, is very important. The company offers a comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Requirements

High School diploma or equivalent required.
Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Prior experience in the Gaming industry strongly required.
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Interpret and explain policies and procedures.
Consistently communicate effectively with guests, as well as all levels of team members.
Inspect and maintain areas for which responsible.

Nice To Haves

Attend seminars when needed.

Responsibilities

Markets retail merchandise to guests.
Stock and re-stock the Retail area to ensure an adequate inventory of all goods.
Perform cash and/or credit transactions with guests.
Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures.
Ensures guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Performs all other related and compatible duties as assigned.