Sales Associate - Store

Cavender Stores•Rockwall, TX

1d•Onsite

About The Position

Sales Associates are responsible for greeting and thanking every customer, maintaining knowledge of all product lines, and ensuring the store is neat, clean, and merchandise is properly displayed. They will also support management in tasks such as price changes, display resets, and maintaining visual standards. The role emphasizes providing friendly, courteous customer service using professional selling techniques, maximizing selling opportunities, and staying updated on fashion trends and company promotions. Associates are expected to be knowledgeable about company policies and procedures, help stock and straighten merchandise, report to work promptly and neatly groomed, and be security conscious. They must ensure all products are correctly scanned, placed, signed, and displayed, and assist customers with returns and exchanges, providing knowledgeable responses to inquiries about product fit, promotions, pricing, and inventory. Associates will also work with supervisors to achieve company goals related to sales metrics.

Requirements

Job requires associate to raise or lower objects from one level to another regularly during shift.
Ability to comprehend basic instructions.
Ability to interpret documents.
Ability to apply abstract principles to a wide range of complex tasks.
Ability to understand the meanings of words and effectively respond.
Associate must be able to read English.
Associate must be able to understand English.
Associate must be able to stay alert during work hours assigned.

Responsibilities

Greet and thank every customer who enters and leaves the store.
Be knowledgeable of all product lines.
Keep the store neat, clean, and all merchandise properly displayed.
Support management in completing price changes, leveling, display resets and all basic visual standards.
Provide friendly, courteous customer service and satisfaction by using professional and knowledgeable selling techniques.
Avoid high pressure selling tactics.
Maximize selling opportunities with each customer.
Keep abreast of the latest fashion trends in the western wear industry.
Keep work area neat, clean and organized.
Be knowledgeable about CBC policies and procedures.
Keep updated on sale promotions (items/prices/etc.).
Help stock merchandise and straighten store as needed.
Report to work promptly and neatly groomed.
Be security conscious at all times.
Always scan product to ensure everything is in its correct area, signed correctly and neatly displayed.
Check for mismates in the boot department.
Work with customers who return product for an exchange.
Provide knowledgeable responses to customer inquiries (e.g. boot and clothing fit, sale promotions, price, product workmanship and inventory).
Perform all other duties as assigned.
Work with supervisors to understand all actions needed to impact the desire goals set by the company (i.e. ADS / UPT’s / Company or Vendor contest).