Sales Associate (Part-Time)

Studs • Austin, TX

2d • Onsite

About The Position

Studs is a category-defining ear piercing and earring brand, recognized as one of the 10 most innovative companies in retail for 2023 by Fast Company. The brand offers an end-to-end Earscaping® experience, combining ear piercing with aftercare and earring shopping in a safe, expert, fun, and welcoming environment, with a wide assortment of earrings at accessible price points. The Sales Associate role is crucial for delivering a welcoming and memorable experience to every Studs customer. As the initial point of contact, the associate is expected to bring energy, product knowledge, and service excellence to interactions, helping customers feel confident, informed, and excited. This hands-on, customer-facing position is ideal for individuals who thrive in fast-paced environments, enjoy working with people, and are eager to develop their retail and service skills. The Sales Associate will contribute to team goals, assist with operational tasks, and help maintain a Studio environment that aligns with the brand's values.

Requirements

• Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
• Must have availability to work at least 1 weekend day (Saturday or Sunday) per week, excluding approved unscheduled time away
• Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all safety protocols
• Brings energy, curiosity, and a willingness to learn in a fast-paced team environment
• Receives feedback openly and contributes to a supportive, inclusive team culture

Nice To Haves

• Prior retail or customer-facing experience preferred but not required

Responsibilities

• Contributes to sales and service goals by delivering an exceptional customer experience on the floor
• Welcomes and educates customers about the Studs experience, products, and piercing services
• Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service
• Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks
• Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed
• Supports upkeep of the Studio environment in line with visual and brand standards
• Follows company policies and procedures and asks for help when unsure
• Treats teammates and customers with professionalism, consistency, and care
• Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment
• Open to feedback and eager to grow through collaboration and support

Benefits

• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees