Vape / Budtender PT

True North Construction Company•North Bay, ON

27d•CA$18 - CA$19•Onsite

About The Position

True North Cannabis is seeking a passionate and knowledgeable Sales Associate to guide customers through the world of recreational cannabis and vape products. This role involves staying informed about industry news, product offerings, and legal requirements to ensure customers have a safe and enjoyable experience. The Sales Associate will embody True North's culture and passion in their interactions, creating a rich and meaningful customer experience.

Requirements

Must be 19 years of age or older.
Valid CannSell Certification required (must be provided prior to start date).
1+ years of retail or customer service experience, preferably in a regulated industry.
Experience handling cash and operating a POS system.
Strong communication, organization, and problem-solving skills.
Reliable, responsible, and able to work independently or as part of a team.
Open to feedback and committed to continuous improvement.

Nice To Haves

Previous keyholder or leadership experience is an asset.

Responsibilities

Welcome and assist all customers with professionalism and warmth.
Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings.
Ensure a high level of customer engagement, suggestive selling, and product education.
Demonstrate that guest service is the top priority by responding with urgency and courtesy.
Confidently upsell and cross-sell products to achieve personal and store sales goals.
Work collaboratively with the management and sales team to maximize revenue.
Handle customer feedback or concerns in a professional, service-oriented manner.
Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations.
Follow all compliance procedures for cannabis and tobacco product handling, display, and sales.
Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep.
Support with inventory control, including receiving shipments, organizing stock, and rotating product.
Participate in store events, safety inspections, and internal audits.
Open and close the store in accordance with security and operational procedures.
Perform end-of-day cash reconciliation and reporting.
Lead the sales floor in the absence of a manager and delegate tasks appropriately.
Ensure adherence to all store policies and safety protocols during your shift.
Act as a point of contact for staff and customers during keyholder shift.