Sales Associate

glassybaby•Seattle, WA

8h•Onsite

About The Position

The Sales Associate sells glassybaby products and accessories, promotes the brand and its giving message, and provides excellent customer service in person, by phone, and by email. The role requires sustained competence and accuracy in point-of-sale operations, financial transactions, and inventory management. This is a seasonal position, with hours available in all Seattle-area stores. The Sales Associate helps maintain store presentation and stock, packages products, processes sales and transfers, promotes events and services, and builds customer relationships. The role also involves sharing information about the glassybaby foundation, charitable giving, partners, and baby grants.

Requirements

Work proactively as a supportive, self-directed team member with a positive attitude.
Work effectively in a team environment, not solely as an individual contributor.
Be knowledgeable about glassybaby products and how they are created.
Have strong organizational skills and a high standard of attention to detail.
Demonstrate professional, courteous, and clear verbal communication.
Take initiative and work independently without supervision.
Demonstrate an excellent work ethic and punctuality.
Think quickly and critically and demonstrate strong problem-solving skills.
Manage difficult situations calmly, professionally, and respectfully.
Have basic knowledge of Microsoft Office products.
Know how to operate an iPhone, iPad, and Outlook.
Read and address email, replying when necessary.
Be able to regularly lift up to 35 pounds, rarely lift up to 50 pounds, and use a step ladder.
Be able to stand and walk frequently and work in conditions affected by weather and climate.
Be able to speak and hear well enough to conduct conversations.
Have the vision abilities needed for close and distance vision, peripheral vision, depth perception, and adjusting focus.
Be able to work in an environment where the noise level is usually moderate.
Frequently use hands to finger, handle, or feel, and frequently reach with hands and arms below, at, and above the waistline.

Nice To Haves

High school diploma, equivalent, or enrollment.
Customer service experience.
Luxury brand sales experience.
Experience with NetSuite and Shopify.

Responsibilities

Sell glassybaby products and accessories to achieve store sales goals and promote the brand.
Maintain storefront presentation to glassybaby standards, including cleaning and replenishing inventory and packaging.
Package glassybaby, rockers, and drinkers.
Provide excellent customer service in person and by phone through clear communication, efficient and accurate transactions, and an amiable demeanor.
Operate point-of-sale software accurately, including reconciliation and opening and closing protocols.
Troubleshoot transactional problems and physical problems with the POS and related equipment; report unresolved problems in writing to the appropriate parties.
Process transfer requests and put out product.
Request and enter each customer's name and email address into the POS for every transaction.
Keep glassybaby products lit in the stores at all times.
Promote in-store and external events, rentals, services, and promotions to increase sales.
Foster customer partnerships by sharing stories, signing customers up for email updates, participating in promotions and community outreach, and building goodwill and brand awareness.
Read and respond to emails when necessary.
Share the glassybaby giving message, including information about the foundation, charitable giving, monthly and quarterly partners, and baby grants.
Perform other duties as assigned.