Full Time Sales Associate - Retail & Museum Floor
About The Position
The Sales Associate provides exceptional guest service and supports the daily museum and retail experience at the John Wayne Museum & Supply. This role ensures every guest feels welcomed, informed, and supported throughout their visit, while maintaining the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time. Sales Associates contribute to the overall success of the operation through guest engagement, product knowledge, accurate transactions, cleanliness, merchandising support, and maintaining a polished store environment. This role is essential in delivering the authentic, high-quality John Wayne experience. This position requires strong communication, service orientation, and reliability.
Requirements
- Strong communication and customer-service orientation.
- Ability to work weekends and special events.
- Professional, reliable, and willing to learn.
Nice To Haves
- Retail or hospitality experience preferred but not required.
Responsibilities
- Provide a warm, welcoming, and informative experience to all museum and retail guests.
- Demonstrate product knowledge, share brand storytelling, and support both museum and store questions.
- Maintain a polished, approachable presence that aligns with the John Wayne brand.
- Address guest inquiries promptly and escalate issues to a Key Holder or Assistant Manager as needed.
- Maintain store cleanliness, organization, and presentation at all times.
- Ensure product is properly stocked, folded, and merchandised to visual standards.
- Support ticketing flow, museum entry guidance, and crowd management during peak times.
- Assist with basic BOH restocking tasks and Visuals tasks when directed by leadership.
- Assist guests with sizing, product recommendations, and purchase decisions.
- Accurately process sales transactions, returns, and exchanges using POS systems.
- Support seasonal promotions, signage placement, and campaign execution.
- Actively contribute to store sales goals through strong service and selling behaviors.
- Maintain familiarity with the Stockyards area to assist visitors with local questions.
- Represent the brand with friendliness and professionalism when interacting with tourists, locals, and partners.
- Work closely with Assistant Managers, Key Holders, and fellow Sales Associates to ensure seamless operations.
- Participate in cross-training efforts to support FOH, BOH, Visuals, and Technical needs.
- Support teamwork across the entire leadership structure by following directions and communicating clearly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
