Sales Associate

Madewell • Palo Alto, CA

3d

About The Position

As a Sales Associate at Madewell, you represent the brand through personal style and passion, bringing welcoming energy to the sales floor. You help customers discover their look and work collaboratively with team members and managers to support business success. The role focuses on delivering a seamless customer experience grounded in collaboration, kindness, and inclusivity. Associates also support sales and store operations while acting in accordance with Madewell’s brand values.

Requirements

• Be at least 18 years old.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Provide a seamless and authentic customer experience that reflects the brand.
• Drive sales while exceeding customer selling and service expectations.
• Assist with operational and product-driven store tasks assigned by the management team, in alignment with brand values.
• Share customer feedback and insights with the management team.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed