Sales Associate

Orangetheory•Austin, TX

2d•Onsite

About The Position

The Sales Associate supports front-line operations at AFG HoldCo studios and delivers an exceptional experience for prospective and current members. The role is a key point of contact, sharing the brand story, driving membership sales, and fostering relationships that support retention. The Sales Associate works with the studio team to meet sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The position reports directly to the Studio Manager and does not supervise a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and team members in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Administrative work includes using a computer, phones, and standard office equipment. Occasional participation in offsite events or community activities may be required. The position is part-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company purposes.

Requirements

High school diploma or equivalent.
Professional, positive, service-oriented approach.
Strong communication, listening, interpersonal, and relationship-building skills.
Ability to collaborate across teams and work effectively in a team environment.
Proactive, reliable, self-motivated, and results-oriented approach.
Strong organizational, time-management, and attention-to-detail skills.
Ability to solve problems and work under pressure, handling unexpected challenges calmly and professionally.
Ability to exercise tact and judgment when working with a broad variety of people.
Ability to use Microsoft Office Suite and graphic design tools such as Canva.
Ability to perform the physical demands of the role, including frequent standing and walking, communicating in a potentially loud environment, and occasional lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds, bending, reaching, and light cleaning.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to provide a seamless experience for prospective and current members.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation to drive membership growth.
Build relationships within the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement and participation in community events and studio activations.
Maintain a clean, organized, well-presented studio environment in alignment with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Demonstrate a commitment to exceptional customer service and AFG HoldCo's core values.