Temporary Sales Associate

Museum of Fine Arts•Boston, MA

13h•Onsite

About The Position

Responsible for providing exceptional sales and customer service throughout the retail shops. Position requires the ability to engage our diverse Museum Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service to MFA visitors by answering Museum-related questions and enthusiastically promoting the Museum.

Requirements

Must be able to work nights and weekends.
Must be outgoing, enthusiastic and must enjoy sales and customer service.
Must be able to maintain high sales productivity levels.
Must have strong interpersonal and closing skills.
Must be organized and knowledgeable about the products they are selling.
Must be a supportive ally in support of the Museum’s efforts and commitment to inclusion, diversity, equity and accessibility (IDEA).
Must be able to interact with diverse audiences, in terms of age, economic status, and cultural background.
Must be strong on making add-on sales and selling MFA memberships.
High School diploma, college degree preferred.
Two to three years of related experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or associates of the organization.
Ability to calculate figures and amounts such as discounts, tax, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

College degree preferred.

Responsibilities

Use register to ring in basic transactions including regular sales and membership sales.
Offer to prepare customer’s purchase with protective materials to ensure customer can safely carry their merchandise away.
Complete any training updates of P.O.S system offered.
Greet all customers warmly, enthusiastically and sincerely at the register and on the selling floor.
Be approachable to customers while on the selling floor.
Engage customers to help them when needed.
Adapt quickly to changing business needs and process large volumes of customers and transactions expeditiously and accurately, while maintaining a consistently high level of service.
Work in three different shops; occasionally all three, at different times, in one day.
Communicate features and benefits of items which may be of interest to the customer.
Ask questions to determine customer needs.
Work with customers to find product to fulfill their needs.
Suggest complimentary items.
Mention specials or promotional products.
Answer routine and higher level questions, employing the help of a supervisor if unable to answer.
Keep a customer list, call customers looking for new items or items that come back into stock.
Take phone orders.
Help check in and put away merchandise.
Restock floor and fill in merchandise in all areas of the store.
Assist the Floor Merchandisers in stocking and re-merchandising as necessary.
Use merchandising skills to create displays and integrate new merchandise under direction of the Floor Merchandiser.
Fill in supplies at the beginning of shift.
Keep work area neat.
Straighten merchandise when there are no customers.
Straighten store at end of day.
Maintain store standards by cleaning glass, dusting shelves, straightening and filling in merchandise.
Know the general areas of the store and which merchandise is located in each area.
Know which products directly relate to the Museum’s collection and be able to communicate features and benefits.
Know store and Museum hours.
Direct visitors to popular areas in the Museum.
Have knowledge of admission policies, pricing, etc.
Have knowledge of special exhibitions, gallery locations, etc.
Know how to properly “hand-off” a visitor to another staff person or department when necessary.
Ability to take a “hand-off” from another associate in the store or other department of the Museum.
If asked, suggest “can’t miss” pieces of the collection.
Relate specific pieces in the collection to our product where appropriate.
Organize and prepare for inventory.
Instruct newer associates on inventory prep procedures.
Maintain a clean, organized back stock and stock room area.