Full Time - Sales Associate - Building Materials - Day
About The Position
As a Customer Service Associate in Building Materials, you combine customer service skills with genuine care for people to help customers feel comfortable shopping at Lowe’s and solve their home improvement challenges. You welcome customers, help them find products and services, answer questions, and assist with merchandise. You may occasionally load merchandise and help ensure customers’ needs are met. Department responsibilities can vary, and associates may cross-train in other areas of the store. The role is based in a store environment and may involve working indoors and outdoors in varying weather, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions. Associates may encounter constant or intermittent noise and moving or shaking objects and equipment. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. Lifting requirements vary by role, weight, and volume; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required with proper training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
- Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background (Lowe’s encourages military and veteran talent to apply).
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other areas of the store to help deliver customer service.
- Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally travel to meetings, training, or neighboring stores as needed.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
