Sales Associate

Resident

4h•Remote

About The Position

Resident is a rapidly growing, profitable omnichannel retailer in North America, specializing in home furnishings with brands like Nectar, DreamCloud, Awara, and Siena. The company prides itself on quality materials, timeless style, and comfort, driven by expertise in data science, performance marketing, and e-commerce technology. Resident's values include Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum. The Sales Associate role is a remote, full-time position responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels. This role involves guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty. The Sales Associate manages the end-to-end customer experience from initial engagement to purchase and follow-up, with success measured by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.

Requirements

Strong consultative selling and customer engagement skills.
Excellent written and verbal communication abilities.
Results-driven mindset with a focus on achieving and exceeding goals.
Ability to multitask and manage multiple customer interactions simultaneously.
High level of adaptability in a fast-paced, performance-driven environment.
Strong attention to detail and organizational skills.
1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
Proven track record of meeting or exceeding sales targets.
Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.

Nice To Haves

Experience working in a remote or self-managed environment preferred.
Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus).
Experience in DTC, e-commerce, or startup environments is a plus.
Experience working with a BPO team is a plus.

Responsibilities

Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience.
Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
Provide tailored product recommendations aligned to customer needs and lifestyle.
Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
Consistently meet or exceed individual monthly sales targets and performance metrics.
Leverage product knowledge and sales techniques to maximize conversion rates.
Identify and act on upselling and cross-selling opportunities to increase order value.
Maintain a strong sense of urgency and ownership in every customer interaction.
Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.
Build trust with customers by acting as a knowledgeable and reliable advisor.
Ensure every interaction reflects brand values and reinforces customer satisfaction.
Develop deep knowledge of product offerings, including features, benefits, and use cases.
Position products effectively to improve customers’ sleep quality and overall lifestyle.
Stay informed on product updates and industry trends to enhance credibility and effectiveness.
Collaborate with team members and leadership to share insights and improve processes.
Participate in team meetings, training sessions, and performance reviews.
Contribute feedback to enhance the overall customer journey and sales strategy.