Sales Associate - King of Prussia

Richemont•King of Prussia, PA

3d•Onsite

About The Position

Richemont, a global luxury goods conglomerate, is seeking a Sales Associate for its Cartier boutique in King of Prussia, PA. As an Ambassador of the Maison, the Sales Associate will be responsible for achieving and exceeding sales targets, proactively developing a client portfolio, and ensuring a unique client experience across all touchpoints. This role also involves active participation in the daily operations of the boutique. Richemont Americas values diversity and inclusion, striving to create an evolving community where differences are celebrated, leading to creativity, knowledge, and excellence.

Requirements

2 to 5 years of previous experience in luxury retail, service or hospitality environment
General knowledge of timepiece movements
Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs and Customer (internal and external) priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Being a genuine Maison Ambassador
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
Self-Starter with Team-Player approach
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Nice To Haves

College degree preferred
SAP knowledge preferred
Additional language skills are a plus

Responsibilities

Consistently achieve and/or exceed the monthly sales target.
Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, and possessing solid product knowledge.
Adapt approach according to client needs and motivations.
Negotiate and handle objections with ease.
Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
Remain current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with Management to develop a plan for clients and prospects.
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to support and participate in in-store and offsite events and networking.
Understand and comply with all security and operational policies and procedures.
Assist with daily set-up and breakdown of the boutique, and communicate any maintenance issues.
Assist in the merchandising and daily maintenance of displays and back-stock.
Actively participate in daily and annual inventories and cycle counts.
Assist with special projects, as needed (e.g., price changes, supporting back office responsibilities).