Sales Associate

Leeds West Groups•Yukon, OK

2d•$16 - $23•Onsite

About The Position

The Sales Associate supports the Store Manager with daily store operations and delivers exceptional customer service while promoting automotive repair and maintenance services. The role requires professional integrity, teamwork, automotive industry knowledge, sales capability, and sound independent judgment on matters affecting business operations. The Sales Associate coordinates service appointments and repair workflows, advises customers, supports sales and business goals, and helps maintain a safe, organized, and inclusive workplace. This is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week. Hours and days may vary according to location and business needs; the role regularly involves long hours and frequent weekend work. Travel between local stores may be up to 50%, with overnight travel under 5% except for particular assignments.

Requirements

Minimum age of 18.
Active, unrestricted driver's license and ability to maintain a clean driving record.
High school diploma or equivalent.
Prior automotive industry knowledge and/or experience.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, customer service, and sales skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organization, attention to detail, analytical thinking, decision-making, problem-solving, and time-management skills.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Legal authorization to work in the United States while employed by Leeds West Groups.
Successful completion of a background check and Motor Vehicle Records (MVR) check.
Ability to comply with workplace policies, including requirements relating to safety, conduct, uniforms, and personal protective equipment.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least one year of related experience is preferred.

Responsibilities

Support the Store Manager in daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Provide professional customer service, handle customer concerns and complaints, and support call conversion, promotions, financing options, post-service follow-ups, and positive customer reviews.
Listen to customers and recommend appropriate automotive repair and maintenance services.
Explain service offerings, benefits, and pricing; identify relevant opportunities to recommend additional products or services.
Use promotional materials, offers, incentives, and standard procedures to encourage appointments and repeat business.
Coordinate with technicians and other staff to ensure appointments are completed accurately and on time.
Schedule service appointments based on availability, service requirements, workflow, and profitability; confirm appointments and address schedule changes.
Maintain accurate customer records, service histories, and appointment schedules in company systems.
Accurately process service orders, invoices, and payments.
Ensure services meet company, safety, and industry standards.
Assist in monitoring and analyzing KPIs and identifying opportunities to improve shop performance.
Assist with inventory, shrinkage, costs, expenses, P-Card use, payroll management, and injury and damage claims.
Serve as a facility key holder and complete opening and closing procedures, including nightly deposits, system close-outs, and responding to after-hours alarms and security concerns.
Help reduce workplace safety risks, injuries, and damage through training and compliance with OSHA and company policies and industry best practices.
Ensure test drives comply with company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture and developing employees.
Perform other duties as assigned.