Sales Associate (Ashley Norman/FT) Non-Safety Sensitive

Mathis Home•Norman, OK

5d•Onsite

About The Position

Sales Associate’s promote and sell merchandise displayed on the showroom floor. They work directly with internal and external customers, follow up with customer orders and inquiries, and assist with any problems associated with merchandise in conjunction with customer service and warehouse operations. Sales Associates work on an organizational level with other departments to ensure customer needs are met. They ask customers questions about products, prices, availability, and product uses to understand customer needs, and explain product features in a way the customer will understand, highlighting benefits based on their needs. The role involves preparing sales tickets for orders obtained, assisting customers in making product selections, and recommending, selecting, and helping locate or obtain merchandise based on customer needs. Sales Associates must stay educated on new products, policies, and store advertisements. They need knowledge of methods for showing, promoting, and selling products, and must use excellent customer relations. Following up with customers by email and phone is also a key responsibility, along with performing any other duties as directed by management.

Requirements

Ability to lift merchandise of 10lbs.
Must be able to walk or stand for long periods of time.
Must be able to listen and respond to customer’s needs.
Ability to communicate effectively with team members.
Knowledge of employment and safety procedures.
Positive attitude when working with internal and external customers.

Nice To Haves

Sales experience preferred, not required.

Responsibilities

Promote and sell merchandise displayed on show room floor.
Work directly with internal and external customers.
Follow up with customer orders and inquires.
Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations.
Work on an organizational level with other departments to ensure customer needs are met.
Ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs.
Explain features of products in a manner that the customer will understand.
Explain features of products that will benefit the customers based on their needs.
Prepare sales tickets for orders obtained.
Assist customers in making product selections based on customers specifications.
Recommend, select, and help locate or obtain merchandise based on customer needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Stay educated on new products, policies, as well as advertisements the store is running.
Knowledge of methods for showing, promoting, and selling products; use excellent customer relations.
Following up with customers by email and phone.
Perform any other duties as directed by management.