Sales Associate

Petco•Timonium, MD

2d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find appropriate products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role suits someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting. The position is performed in a Pet Care Center retail environment and involves active engagement on the sales floor. It includes assisting customers, cashiering and processing point-of-sale transactions, maintaining merchandise and store presentation, and supporting the health and safe care of animals. The role requires flexibility to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Assist customers in selecting products and services that meet their pets’ needs.
Educate customers about products, services, and promotions, and support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently.
Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional setups, and daily operational routines.
Collaborate with and support teammates in achieving store goals.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.