SALES ASSOCIATE (Ashley Shawnee/FT) Non-Safety Sensitive

Mathis Home•Shawnee, OK

6d•Onsite

About The Position

The Sales Associate promotes and sells merchandise displayed on the showroom floor, working directly with internal and external customers. This role involves following up on customer orders and inquiries, assisting with merchandise-related problems in conjunction with customer service and warehouse operations, and collaborating with other departments to ensure customer needs are met. The Sales Associate will ask customers questions about products, prices, availability, and uses to understand their needs, explain product features and benefits clearly, and prepare sales tickets for orders. They will also assist customers in making product selections, recommend and help locate merchandise, describe merchandise, and explain its use, operation, and care. Staying educated on new products, policies, and advertisements is crucial. The role requires knowledge of effective sales methods and excellent customer relations, with follow-up by email and phone. Other duties may be assigned by management.

Requirements

Ability to lift merchandise of 10lbs.
Must be able to walk or stand for long periods of time.
Must be able to listen and respond to customer’s needs.
Ability to communicate effectively with team members.
Sales experience preferred, not required.
Positive attitude when working with internal and external customers.
Knowledge of employment and safety procedures.
Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
Ability to lift up to 40 lbs rarely, and/or up to 10 lbs occasionally to move objects.

Responsibilities

Promote and sell merchandise displayed on the showroom floor.
Work directly with internal and external customers.
Follow up with customer orders and inquiries.
Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations.
Work on an organizational level with other departments to ensure customer needs are met.
Ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs.
Explain features of products in a manner that the customer will understand.
Explain features of products that will benefit the customers based on their needs.
Prepare sales tickets for orders obtained.
Assist customers in making product selections based on customers specifications.
Recommend, select, and help locate or obtain merchandise based on customer needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Stay educated on new products, policies, as well as advertisements the store is running.
Follow up with customers by email and phone.
Perform any other duties as directed by management.