Sales Associate

McCoy’s Building Supply•San Antonio, TX

5d•Onsite

About The Position

The Sales Associate will assist customers with purchasing merchandise. This role involves greeting and interacting with customers, understanding their needs and preferences, demonstrating and explaining merchandise, and preparing sales orders. The associate will also build and maintain customer relationships, resolve customer complaints and problems, and accurately operate the cash register. Additional duties include processing returns and exchanges, stocking products, and maintaining store cleanliness. A high school diploma or equivalent is preferred, along with successful completion of on-the-job training.

Requirements

Excellent customer service skills.
Good verbal communication skills.
The ability to operate available equipment, such as cash registers, calculators, or scanners.
Basic mathematical skills, as needed to make change and give refunds.
Basic and intermediate knowledge of building products and local building codes.
Knowledgeable about the company’s products and services, as well as customer-related policies.
Prolonged periods of standing and working on the computer or related equipment.
Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
The ability to perform repetitive movements over long periods.

Nice To Haves

A high school diploma or equivalent is preferred.
Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Responsibilities

Greets and interacts with customers.
Consults with customers to understand needs and preferences related to available merchandise.
Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
Assists customers in resolving complaints, including escalating them to management when appropriate.
Investigates and resolves customer problems with products or services.
Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
Processes returns and exchanges according to store policy.
Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
Performs other related duties as assigned.