Sales Associate

Express • Auburn, WA

3h • $17 - $25 • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Sales Associate for its Express store at Collection Seattle. The Sales Associate helps provide retail customers with a great in-store shopping experience and supports store operations through tasks such as stocking, cleaning, and folding merchandise. The role maintains clean, organized, safe, and inviting store areas; follows company policies and procedures; and assists with product launch changes according to company standard operating procedures.

The Sales Associate delivers the customer experience, processes transactions accurately and efficiently, resolves or escalates service issues, and promotes credit and loyalty programs by explaining their benefits. The position requires at least six months of relevant experience, a high school diploma or equivalent, comfort using technology such as iPads and registers, availability that includes nights, weekends, and non-business hours, and the ability to meet physical requirements. Previous retail experience is preferred.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.

Benefits

• Full-time associates: medical, pharmacy, dental, and vision coverage.
• Full-time associates: 401(k) and Roth 401(k) with Company match.
• Full-time associates: merchandise discount.
• Full-time associates: paid time off.
• Full-time associates: parental leave for new mothers and fathers.
• Part-time associates: access through LIG Solutions to individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates: Express merchandise discount.
• Part-time associates: eligibility to participate in the Learn & Earn incentive program.
• Part-time associates: voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED