Sales Associate (Vape / Budtender)
About The Position
True North Cannabis' sales associate role is to help all guests - novice and veteran - navigate the wide world of recreational cannabis and vape. As a sales associate you are passionate and stays up on industry news. You will include True North's element of culture and passion in your interactions with guests which creates a rich and meaningful experience. Sales associates are required to stay informed about latest products as well as the legal system's requirements. Sales associates will provide guidance and educate customers about cannabis and vape products, so all True North's guests will have a safe and enjoyable experience. This dynamic role supports both vape/tobacco and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.
Requirements
- Must be 19 years of age or older
- Valid CannSell Certification required (must be provided prior to start date)
- 1+ years of retail or customer service experience, preferably in a regulated industry
- Experience handling cash and operating a POS system
- Strong communication, organization, and problem-solving skills
- Reliable, responsible, and able to work independently or as part of a team
- Open to feedback and committed to continuous improvement
Nice To Haves
- Previous keyholder or leadership experience is an asset
Responsibilities
- Welcome and assist all customers with professionalism and warmth
- Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
- Ensure a high level of customer engagement, suggestive selling, and product education
- Demonstrate that guest service is the top priority by responding with urgency and courtesy
- Confidently upsell and cross-sell products to achieve personal and store sales goals
- Work collaboratively with the management and sales team to maximize revenue
- Handle customer feedback or concerns in a professional, service-oriented manner
- Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
- Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
- Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
- Support with inventory control, including receiving shipments, organizing stock, and rotating product
- Participate in store events, safety inspections, and internal audits
- Open and close the store in accordance with security and operational procedures
- Perform end-of-day cash reconciliation and reporting
- Lead the sales floor in the absence of a manager and delegate tasks appropriately
- Ensure adherence to all store policies and safety protocols during your shift
- Act as a point of contact for staff and customers during keyholder shift
Benefits
- Store discounts
- Health Benefits (full time employees, co-pay)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
