Full Time - Sales Associate - Tools - Closing
About The Position
As a Customer Service Associate at Lowe’s, you provide friendly, professional service and help customers find the products and services they need for home improvement projects. You welcome customers, answer questions, assist with product selection and merchandise handling, and help ensure customers’ needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise; daily duties vary by department. Associates are assigned to a department based on hiring needs and skillsets, including Tools and other areas such as Appliances, Cabinets, Flooring, Garden, Hardware, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The role may involve preparing products to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and cross-train in other store areas. Travel is not regularly required, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor environments, exposure to extreme heat or cold and wet, damp, humid, windy, or drafty conditions, as well as constant or intermittent noise and moving or shaking objects and equipment. Associates must follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required with proper training or assistance from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, limiting single lifts to 75 pounds and using team lifts or powered equipment as required.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare department merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise and, when needed, travel to meetings, training, or neighboring stores.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Competitive pay.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
