Sales Associate

Orangetheory•Philadelphia, PA

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional member experience at AFG HoldCo studios. As a key point of contact for prospective and current members, the role shares the brand story, drives membership sales, and builds relationships that support retention. The Sales Associate partners with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and coworkers; administrative work using a computer, phones, and other standard office equipment; and occasional participation in offsite community events. The studio may have moderate to loud noise from music and group fitness classes. The position is part-time, with a flexible schedule as needed, including weekends and holidays. Compensation is $13.00–$17.00 per hour. Travel is not anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent.
Demonstrated commitment to exceptional customer service and AFG HoldCo core values.
Strong communication, collaboration, and relationship-building skills.
Ability to work effectively in a team environment and respond comfortably to change and others’ ideas.
Professionalism, a positive service attitude, integrity, reliability, and consistency.
Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
Strong organizational, attention-to-detail, and time-management skills.
Listening, critical-thinking, and research skills.
Self-motivated and results-oriented.
Ability to meet the physical demands of the role, including frequent standing and walking, communication in a potentially loud environment, and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, bending, reaching, and light cleaning.
Ability to work a flexible schedule as needed, including weekends and holidays.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field; 0–1 year is preferred.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience that reflects brand standards for members, prospective members, and guests.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a positive experience for prospective and current members.
Achieve individual and team sales goals through outreach, follow-ups, and lead generation.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement and participation in community events and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Demonstrate a commitment to exceptional customer service and AFG HoldCo core values.
Complete other duties and activities as assigned; responsibilities may change at any time without notice.