Luxury Retail Sales Associate FT

Longchamp USA•Natick, MA

1d•Onsite

About The Position

La Maison Longchamp, a family-owned business based in Paris with an international reputation, is seeking innovative, passionate, and committed talent to join its team. Longchamp is known for creating and distributing fair, beautiful fashion and leather goods with superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, the company offers a demanding and caring working environment. Joining one of their 300 boutiques provides an opportunity to offer customers quality products in an environment that values versatility and stimulates personal development. Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace and encourages individuals from all backgrounds to apply. The Sales Associate role is responsible for maintaining customer service standards, generating sales, merchandising, operating the POS system, loss prevention, and adhering to all company policies and store standards.

Requirements

Minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience and education.
Three plus years’ high-end retail, boutique or sales related work experience.
Understand inventory, customer’s sales experience and merchandising.
Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
Proficient with the UPS System.
Properly prepare and send shipments.
Properly receive and check shipments.
Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.
Familiar with store operations.
Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
Ability to process information/merchandise through computer system and POS register system.
Ability to read, count and write to accurately complete all documentation.
Read and understand work-related materials.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Ability to operate and use all equipment necessary to run the store.
Experience with researching and exploring new trends in the marketplace.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.

Nice To Haves

An understanding of the French language would be a plus.

Responsibilities

Handles all aspects of Sales and Customer Service: Generates and maximizing sales by convincing clients to purchase the company’s products.
Maintains an awareness of all product knowledge and merchandise care information.
Stays updated on new items and customer service guidelines and store policies.
Develops and maintains client books.
Keeps records of sales.
Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
Greets, serves and advises clients with outstanding customer service and a friendly smile.
Gift wraps and bags items for customers.
Assists with mailings, answers phone, and takes care of phone orders.
Assists in floor moves, merchandising, and displays.
Assists in processing and replenishing merchandise.
Participates in receiving and monitoring floor stock.
Stocks and re-stocks shelves, counters, and/or tables with merchandise.
Tags merchandise as needed (not only during sales period).
Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
Adhere to all company policies, procedures and practices.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Works on special projects as necessary.
Any other duties as assigned by management.