Part-Time Sales Associate

EquipmentShare • Ashland, MO

1d • Onsite

About The Position

Forge & Build is hiring a Part-Time Sales Associate at our facility in Ashland, MO. This is a critical, front-line, customer-facing role responsible for delivering exceptional in-store customer service. Key responsibilities include managing customer walk-ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience, and it serves as an excellent opportunity for learning and career growth within the Forge & Build business.

Requirements

• Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.
• Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability.
• Fosters a strong collaboration and partnership with all internal team members.
• Ability to provide general product knowledge and understanding of upselling to customers.
• Maintains a professional appearance and positive attitude at all times.
• Able to thrive in both collaborative and autonomous environments.
• Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.
• Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance.
• Other duties as assigned by management.
• Understanding basic math for calculating quantities and processing sales.
• Ability to adapt quickly, thrive, and succeed in a fast-paced environment.
• Must be able to drive and maintain a valid driver’s license.
• Inherent desire to learn, develop on an individual basis, and strive for continuous improvement.
• Ability to stand and walk for prolonged periods of time.
• Ability to move products and assist with layout changes (must be able to lift up to 50 lbs at a time).
• Move self in different positions to accomplish tasks in various environments including tight and confined spaces, which will require bending and stooping.
• May be required to work in extreme outside temperatures while assisting customers.

Nice To Haves

• Preferred experience with providing a great customer experience.
• General knowledge of the construction industry is a plus.
• Excellent written and oral communication skills, effective and consistent with internal and external customers.

Responsibilities

• Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.
• Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
• Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.
• Assists in unloading merchandise that is received in the store.
• Maintain strong knowledge of all product lines available at the store and the ability to provide product information.
• Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
• Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.
• Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed