Decorah Sales Associate

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.•Decorah, IA

About The Position

The Sales Associate reports to the Store Manager and works within the mission, guiding principles, values, ethics, and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The role assists customers with register transactions, receives donations, loads and unloads trailers, sorts and grades material, may bale items depending on location, merchandises and stocks products, rotates merchandise, and performs light-duty maintenance and housekeeping. The position provides excellent service to internal and external customers through communication, assistance, and quality work.

Requirements

Must be at least 16 years old.
Effective written and verbal communication skills.
Positive attitude and ability to encourage similar enthusiasm in others.
Ability to lift, push, or pull 50 pounds with assistance.
Loyalty to the agency, its mission, and its policies.
Reliable transportation.
Ability to work a flexible schedule at multiple locations, including evenings, weekends, and holidays.
Willingness to obtain a forklift license, if able.
Ability to use good judgment, discretion, and initiative.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers promptly and provide service that meets agency expectations.
Sort and grade donations and truck shipments in a timely and effective manner to maintain well-stocked stores with quality merchandise.
Operate the cash register and handle transactions pleasantly and effectively, ensuring customers do not wait more than 15 seconds when first in line and calling for assistance when more than three customers are in line.
Identify appropriate merchandise for online sales and handle it according to process and procedure.
Mark and stock new-goods merchandise according to process and procedure.
Greet donors at their cars, promptly unload items, and provide a donating experience that meets agency expectations.
Distribute donations to the proper work or holding area and accurately record donation counts.
Offer each donor a tax receipt form.
Sort material between donor engagements, redirecting unsaleable items to garbage or salvage.
Prevent theft by remaining alert throughout all areas and immediately notifying management of suspicious activity.
Assist with snow shoveling, replacing light bulbs, washing windows, and other upkeep.
Advise and demonstrate job duties for new team members.
Maintain the store and donation area through housekeeping and safety practices; communicate needs for repairs, fixtures, and maintenance.
Collaborate within the department to maximize service opportunities and support continuous improvement.
Help prepare outgoing truckloads, including baling, sorting, operating a forklift, and organizing.
Assist the truck driver with loading and unloading.
Reduce waste expenses and maximize salvage revenue by recycling products resourcefully.
Ensure equipment is in safe operating condition and safeguards are in place.
Complete all job duties and work requirements.
Model Goodwill’s IMPACT core values: Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, and Tell our Stories.