Sales Associate

Forge & Build • Ashland, MO

4d • Onsite

About The Position

Forge & Build is hiring a Sales Associate at its facility in Ashland, Missouri. This front-line, customer-facing role delivers in-store customer service by assisting walk-in customers and handling incoming calls, processing orders, and supporting outside sales representatives. The position helps identify and resolve customer issues to ensure a positive experience and offers an opportunity to learn and grow within the Forge & Build business.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, includes working weekends, and offers overtime pay after 40 hours. Sales Associates help maintain the store, handle merchandise, learn product lines and the BisTrack system, and communicate with store colleagues and internal customers to address issues promptly.

Requirements

• Strong customer-service skills and the ability to provide an excellent experience to current and potential customers.
• Clear, accurate, and timely communication and problem-solving abilities.
• Ability to collaborate and build partnerships with internal team members.
• Ability to provide general product knowledge and understand upselling to customers.
• Professional appearance and positive attitude.
• Ability to work effectively both collaboratively and autonomously.
• Self-driven, adaptable, and able to learn changing technologies and processes.
• Adherence to company policies and reliable attendance.
• Excellent written and oral communication skills.
• Basic math ability for calculating quantities and processing sales.
• Organizational, time-management, detail-orientation, and problem-solving abilities.
• Ability to adapt and succeed in a fast-paced environment.
• Ability to drive and maintain a valid driver's license.
• Desire to learn, develop, and pursue continuous improvement.
• Ability to stand and walk for prolonged periods, lift up to 50 pounds, bend and stoop, and work in tight or confined spaces.
• Ability to work outdoors in extreme temperatures when assisting customers.

Nice To Haves

• Experience providing a great customer experience.
• General knowledge of the construction industry.

Responsibilities

• Serve as the first point of contact for walk-in customers and incoming calls, providing outstanding customer service with a friendly and professional attitude.
• Process sales orders, quotes, and pricing requests, and apply payments to customer accounts.
• Stock and merchandise products, clean and maintain the store, and help ensure a safe shopping environment.
• Assist with unloading merchandise received at the store.
• Maintain knowledge of available product lines and provide product information to customers.
• Refer potential leads, including contractors, builders, developers, and homeowners, to outside sales representatives.
• Learn and use the BisTrack system, including identifying inventory discrepancies and performing receiving and point-of-sale tasks.
• Communicate effectively and promptly with the store and internal clients, and develop and provide action items to resolve issues with urgency.
• Perform other duties as assigned by management.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed