Sales Associate / Receptionist
About The Position
Drybar is a blow dry-only bar focused on providing the best blowouts. We are looking for fantastic retail sales associates/receptionists to provide excellent customer service to our clients. Part time or Full Time positions available. This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!
Requirements
- 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
- Previous experience with Point of Sale Systems strongly preferred
- High school diploma or equivalent
- Understand the importance of providing amazing customer service
- Promote a professional and brand-appropriate image
- Strong communication skills and strong presence
- Self-starter with a leadership mentality
- Pleasant and positive demeanor
- Ability to work at a sustained, fast pace
- Excellent problem solving and troubleshooting skills
- Track record in providing over-the-top, amazing customer service!
- Ability to multitask with ease
- Frequently required to stand and/or walk for duration of 6-8 hour long shifts
- Has the technical ability and skills to operate a point of sale system
- Problem solver – use logic and support resources to solve problems at the front desk
- Maintains professional demeanor under pressure
Nice To Haves
- Previous salon/spa experience preferred but not required
Responsibilities
- Leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
- Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
- Organizing and executing shop flow between clients and staff in a positive manner.
- Serving as subject matter expert in the reservation system.
- Ensuring client information is entered in with accuracy and timeliness.
- Rebooking appointments during check out while addressing clients by name.
- Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
- Engaging clients and serving complimentary beverages.
- Maintaining highest degree of ethics when handling client payments and stylist tips/commissions.
- Balance cash drawer at opening, close and at shift changes.
- Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
- Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
- Maintaining clear communication with Shop Management about overall shop operations
- Educating clients on Drybar products and tools and replenish after sell through.
- Upholding Drybar’s 10 Core Values.
- Being on time for scheduled shifts.
- Other duties and projects as assigned by Manager or Manager on Duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
