Sales Associate / Reception

Smitty’s Furniture•Hanover, ON

13d•CA$18 - CA$19•Onsite

About The Position

As the Sales Associate / Reception, you are the first point of contact for guests and a vital part of our team. This role supports a warm and inviting atmosphere, ensuring each customer feels at home from the moment they walk through the door or call in. Working closely with sales consultants and managers, you will help maintain smooth coordination throughout the day. Your attentiveness and ability to manage details will directly support a seamless customer experience. The working hours for this position are Saturday, Sunday, and Monday with vacation coverage on other days as required.

Requirements

Completion of high-school and or college certificate or diploma
1+ years of experience in a customer service, sales or reception position
Excellent interpersonal relationship skills
Excellent communication (verbal and written)
Demonstrated ability to manage multiple competing priorities
Basic math and accounting skills
Proficient using Microsoft Office products
Demonstrated strong attention to detail

Responsibilities

Create a pleasant and professional atmosphere by answering the phone and greeting customers courteously, efficiently, and professionally.
Greet and help customers in the Unloading Dock Store.
Learn about new products.
Maintain the store, tagging, cleaning, restocking, and updating the website by providing photographs to the Website & Marketing Coordinator.
Provide additional support around the showroom as needed, such as tagging a new sale, unpackaging and pricing products, tidying the showroom, and helping with décor.
Coordinate with warehouse and shipping to assist with customer pick-ups.
Perform reconciliations of all credit card, debit, and cash payments in the company POS system (daily when in the main showroom).
Provide customers with updates on orders and process payments upon request.
Maintain the flow of in-store customer traffic by monitoring the flow of in-store traffic and notifying sales staff accordingly.
Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly.
Other duties as may be assigned.