Sales Associate Keyholder

Express • Wilmington, NC

7h • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder provides an in-store shopping experience for retail customers and carries out opening and closing procedures. This is a part-time position at the Independence Mall store.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with at least 6 months of experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain clean and organized sales floor, checkout, fitting room, and stockroom areas so the store is safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) plans with company match.
• Express merchandise discount.
• Eligibility to participate in the Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Part-time associates can access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance. The posting also lists medical, pharmacy, dental, vision, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave for full-time associates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED