Sales Associate - Keyholder

National Vision•Northville Charter Township, MI

8h•Onsite

About The Position

As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals. This role involves providing excellent customer service, assisting customers with eyewear selection, dispensing eyeglasses and contact lenses, educating customers on product care, maintaining records, handling phone calls, and ensuring the store is clean, organized, and visually merchandised. The position also supports inventory control and loss prevention procedures. In some locations, state laws may require certain responsibilities to be performed by licensed individuals, which may lead to variations in duties.

Requirements

1+ year of retail or customer service experience is preferred
Skilled at multi-tasking and handling a fast-paced work environment
High School Diploma or equivalent required

Responsibilities

Provide excellent customer service while supporting store sales goals
Help customers select eyewear based on lifestyle, prescription, and budget
Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law)
Educate customers on eyewear and contact lens care
Maintain accurate customer and patient records
Communicate order status and answer incoming phone calls
Keep the store clean, organized, and visually merchandised to brand standards
Support inventory control and loss prevention procedures
Other duties as assigned