Sales Associate - Keyholder - Bilingual
National Vision•Grand Rapids, MI
•Onsite
About The Position
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals. This role involves providing excellent customer service, assisting customers with eyewear selection, dispensing eyeglasses and contact lenses, educating customers on care, maintaining records, handling phone calls, ensuring store organization and visual merchandising, and supporting inventory control and loss prevention.
Requirements
- 1+ year of retail or customer service experience is preferred.
- Fluent in reading and speaking both English and Spanish.
- Skilled at multi-tasking and handling a fast-paced work environment
- High School Diploma or equivalent required
Responsibilities
- Provide excellent customer service while supporting store sales goals
- Help customers select eyewear based on lifestyle, prescription, and budget
- Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law)
- Educate customers on eyewear and contact lens care
- Maintain accurate customer and patient records
- Communicate order status and answer incoming phone calls
- Keep the store clean, organized, and visually merchandised to brand standards
- Support inventory control and loss prevention procedures
- Other duties as assigned
Benefits
- Health & Dental Insurance
- 401k Retirement Savings
- Flex Spending Account
- Generous Paid Time Off & Company Holidays
- Parental Leave
- Employee Eyewear Discount
- Overtime pay when applicable
- Training programs available
- Access to educational courses
- Emphasis on internal promotions and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
