Sales Associate III

Tapestry•Chicago, IL

23h

About The Position

The Sales Associate III, referred to in the description as a Stylist, serves as a trusted and knowledgeable advisor who helps customers select products that suit their aesthetic and lifestyle. The Stylist helps customers discover and express their personal style and shows them how to incorporate Kate Spade products into their existing wardrobe. The role focuses on creating strong customer connections, providing styling guidance, driving sales, and maintaining operational excellence. The position requires a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays. The role also involves regular lifting of at least 25 pounds, occasional lifting up to 50 pounds, and movement such as climbing, bending, and kneeling in the sales floor and stockroom.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and work collaboratively in a team setting.
Social media awareness and willingness to learn omni/virtual selling techniques.
English proficiency or local-language proficiency, depending on the market.
Ability to work a flexible schedule, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Greet guests warmly and confidently, demonstrating strong product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-ons, and create complete looks.
Show creative ways to wear products and encourage customers to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce and celebrate customer choices and invite customers to return.
Drive results through customer connections and storytelling.
Demonstrate knowledge of the brand and product attributes across all categories.
Maintain operational excellence, including stockroom organization and POS transactions.
Give and receive feedback honestly and constructively.