Sales Associate II

Zimmer US, Inc.•Chicago, IL

6d•$70,000 - $80,000•Onsite

About The Position

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. What You Can Expect The Sales Associate II reports to the sales team lead or designee (RSD/RSM or others) and serves as an advanced clinical and technical partner within a defined territory. This role provides expert-level support to surgeons and sales teams in hospitals and ambulatory surgery centers, with increased ownership of key accounts, case planning, and mentoring responsibilities. The Sales Associate II helps drive surgeon satisfaction and territory growth by delivering superior case coverage, proactive account support, and peer coaching. This position progresses from Sales Associate I and prepares individuals for senior-level clinical or leadership roles.

Requirements

Must be mobile and willing to travel.
Willing and capable of carrying weights up to 50 lbs.
Clinical and technical expertise in orthopedic procedures, instruments, implant systems, imaging, surgical plans, sterile technique, and OR protocols.
Excellent oral and written communication skills to communicate with surgeons and healthcare professionals to translate technical details into practical OR guidance.
Display professionalism and presence through a composed, confident, and respectful demeanor, build trust and credibility with clinical staff and surgeons, and maintain a clean, prepared, and professional appearance.
Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance.
Work seamlessly with sales representatives, peers, and hospital staff in collaboration and teamwork. Support territory goals and help ensure positive surgical outcomes. Be willing to assist in after-hours cases, call coverage, and teammate development. Working as part of a sales team is essential to the job.
In organizational skills, proactively prepares for cases, manages time effectively across multiple facilities and priorities, and documents case activities, usage, and feedback.
Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons’ preferences and variations, and embracing feedback to improve clinical acumen continuously.
Communicate clearly in verbal and written form in English.
Perform all other duties as assigned.
Associate’s degree, medical certification, or equivalent education/experience required.
Minimum of 1–3 years’ experience in orthopedic clinical support or medical device sales.

Responsibilities

Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency.
Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers.
Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS.
Post procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment.
Communicate with materials management to collect purchase orders (POs) for Zimmer Biomet invoices.
Deliver comprehensive clinical education and product training with a problem-solving mindset to surgeons and their healthcare staff.
Serve as a lead clinical resource for key accounts and strategic customers.
Helps maintain implant and instrumentation management within each account.
Mentor and support clinical specialists I team members.
Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
Participate in and lead training programs, workshops, and professional conferences.
Collaborate with sales, marketing, and R&D teams to support product development and customer feedback integration.
Support clinical trials, including site initiation, training, monitoring, and documentation as needed.
Ensure compliance with regulatory and ethical standards in all clinical interactions.
Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory.
Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases.
Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training.