Sales Associate – Guest Experience

Go Tours Hawaii • Honolulu, HI

4d • Onsite

About The Position

Go Tours Hawaii is one of Hawaiʻi’s fastest-growing tour companies, operating across multiple high-traffic hospitality and resort locations. We partner with leading hotels and brands to deliver elevated guest experiences through a professional, in-person sales model. We are seeking customer-focused, results-driven Sales Associates – Guest Experience to represent our brand as frontline ambassadors. This is a selective role designed for individuals who take pride in professionalism, accountability, and delivering exceptional guest experiences. Sales Associates engage travelers in meaningful conversations, assess their interests, and confidently recommend tours and activities that enhance their stay in Hawaiʻi.

Requirements

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Strong interpersonal and guest relations skills
• Reliable attendance and punctuality
• Ability to thrive in a structured, goal-oriented environment
• Familiarity with Hawaiʻi attractions and visitor expectations (or willingness to learn quickly)

Nice To Haves

• Previous sales or marketing experience in a performance-based role
• Experience in tourism, hospitality, or experiential sales
• Bilingual abilities (Japanese or Korean preferred, not required)

Responsibilities

• Professionally engage travelers in a consultative, guest-first manner
• Identify guest interests and recommend appropriate tours and activities
• Clearly communicate itineraries, policies, and booking details
• Execute bookings accurately while following company standards and procedures
• Maintain a consistent, polished brand presence at all assigned locations
• Meet or exceed individual performance expectations
• Collaborate with leadership and team members to support overall location success
• Adhere to established sales processes, scripts, and training frameworks
• Participate in ongoing coaching, feedback, and performance evaluations
• Support onboarding and shadowing initiatives when requested
• Maintain accuracy in reporting and operational tasks
• Complete additional duties as assigned by management

Benefits

• Industry-leading commission plan designed for high performers
• Opportunity to maximize earnings through individual performance
• Compensation: $16 per hour minimum, plus commission and performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED