Sales Associate – Fishing & Marine Specialist

The Aubuchon Company•Colchester, VT

7d•$16 - $18•Onsite

About The Position

The Aubuchon Company is seeking a full-time Sales Associate – Fishing & Marine Specialist to join their Colchester team. This role is crucial for delivering exceptional customer service, building relationships, and growing the Fishing and Marine department, which is a significant part of the store's business. The ideal candidate will have practical knowledge of fishing, marine products, and outdoor recreation, a strong customer-centric approach, and the ability to support daily store operations. This position involves providing expert advice, managing inventory, maintaining department appearance, and collaborating with leadership to identify growth opportunities.

Requirements

High school diploma or equivalent preferred.
Must be at least 18 years old.
Strong knowledge of fishing and/or marine products preferred.
Leadership or key-holder experience preferred.
Willing to obtain forklift and propane certification within 90 days of hire (training provided).
Strong interpersonal and communication skills to lead and motivate a team.
Proficiency in basic math for transactions, inventory management, and project estimations.
Ability to operate tools and machinery, including key-cutting machines and forklifts.
Strong organizational skills and attention to detail.
Weekend availability and flexibility to adapt to business needs.
Must be able to lift up to 50 lbs., with frequent lifting/carrying of up to 25 lbs.
Ability to stand, walk, bend, twist, push, and reach throughout shifts.
Must be able to pass a motor vehicle record check if driving is required.
Comfortable working in an animal-friendly environment (accommodations available upon request).

Nice To Haves

Hands-on knowledge of fishing, marine products, and outdoor recreation.
Strong customer-first mindset.
Ability to support day-to-day store operations.

Responsibilities

Provide world-class customer service, ensuring customers feel valued throughout their shopping experience.
Actively greet customers, understand their needs, and confidently guide them to the right fishing, marine, hardware, and home improvement solutions.
Serve as a knowledgeable resource for fishing and marine products, including rods, reels, tackle, bait, boating supplies, marine hardware, safety equipment, seasonal products, and related categories.
Recommend products and complementary items to help customers complete their projects or prepare for fishing, boating, and outdoor activities.
Assist with inventory management for the Fishing and Marine department, including monitoring stock levels, identifying product needs, communicating replenishment opportunities, and supporting seasonal transitions.
Help maintain an organized, clean, well-stocked, and easy-to-shop Fishing and Marine department.
Partner with store leadership to identify sales opportunities, customer trends, product gaps, and ways to grow the department.
Develop expertise in assigned departments and related categories to assist customers with specific projects and product questions.
Promote the loyalty program, in-store events, and monthly promotions.
Encourage customers to share feedback through Google reviews or other company-approved platforms.
Accurately process sales and returns using the POS system.
Maintain a clean, organized, and safe workspace, including aisles, shelves, displays, and cashier stations.
Fulfill online orders promptly and accurately for in-store and curbside pickup.
Perform hands-on services, including filling propane, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
Operate forklifts and powered material handling equipment safely for stocking and inventory movement.
Address technical and product-related inquiries, escalating complex questions as needed.
Assemble products for in-store displays and customer orders.
Complete required safety training and certifications, including forklift operation.
Report hazards or unsafe conditions immediately to the Leader on Duty.
Follow all company policies, safety regulations, and Aubuchon’s Core Values.
Open and close the store, ensuring all security and safety procedures are followed.
Serve as Leader on Duty (LOD), overseeing daily store operations in the absence of store leadership.
Manage daily key tasks, ensuring timely follow-ups and updates within Asana.