Lexus of Tampa Bay - Sales Associate eComPhone
About The Position
The e-Commerce Sales Associate at Lexus of Tampa Bay interacts with hundreds of customers online, over the phone, and in person to help guide their vehicle purchase in a no-haggle sales environment. This role is key for responding to leads in a timely fashion, answering questions, providing information, and effectively guiding customers from phone and internet contact to an in-store experience while providing an exceptional customer experience. AutoNation is redefining the car-buying experience and is looking for driven, customer-focused professionals to lead the way. With nationwide inventory and a supportive team, associates will have everything needed to succeed. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers. Through a network of dealerships, they provide a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds. The company is undergoing a multi-year digital transformation to revolutionize the industry, focusing on innovation, teamwork, and making a positive impact for customers, coworkers, and communities.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Drive to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Sales or customer service experience preferred
- Prior sales experience, retail preferred
Responsibilities
- Interact with customers online, over the phone and in person to help guide their vehicle purchase in a no-haggle sales environment
- Respond to leads in a timely fashion
- Answer questions and provide information
- Help guide customers effectively from phone and internet contact to an in-store experience
- Provide an exceptional customer experience
- Help customers select their perfect vehicle
- Negotiate terms to ensure that payment options meet customer lifestyles, budgets, and expectations
- Close the deal
- Provide an exceptional customer experience both before and after purchase
- Drive loyalty by following up to ensure customer satisfaction
- Help transition customers to the Service department to support their ownership experience
Benefits
- Competitive benefits
- Career paths into finance, management, and beyond
- A culture built on trust, transparency, and teamwork
- Competitive compensation
- 401k matching
- Healthy work-life balance with insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
