Sales Associate/ Customer Service - Wise, VA

Goodwill Industries of Tenneva, inc.•Wise, VA

3d•Onsite

About The Position

Join Goodwill and have a career with purpose, where your work changes the lives of people with barriers to employment by helping them find jobs. This role is responsible for operating the POS system, computer, and credit card machine accurately, assisting customers in a professional and courteous manner, and following all guidelines and procedures of the Push System. The Sales Associate reports to the Team Lead and Assistant Team Lead.

Requirements

Ability to operate POS system, credit card terminal; take money as well as credit cards.
Must maintain accurate cash and balance with cashier settlement report.
Ability to count back and give customer the correct change.
Ability to follow instructions.
Have knowledge of current trends and styles to aid in displaying inventory.
Ability to work a varied schedule and flexible hours Sunday through Saturday.
Ability to work independently and responsibly.
Ability to project a positive image of Goodwill to customers/donors.
Ability to communicate with customers and donors professionally.
Answer customer and donor questions and concerns or refer them to the Team Lead, Assistant Team Lead, or Third Key Associate.
Able to professionally communicate and be a team player with co-workers and supervisors.
POS system and computer skills.
Able to count and do math.
Able to read, write and complete paperwork.
Must be able to make simple decisions.
Must be able to understand and carry out instructions.
Must be able to perform as a team player with co-workers and supervisors.
Employment history that demonstrates ability to work independently.

Nice To Haves

High school graduate or GED preferred.
Prior cash register and checkout experience preferred.
Prior retail sales floor/inventory experience preferred.

Responsibilities

Obtain daily job tasks and duties from the Team Lead, Assistant Team Lead, or Third Key Associate.
Accurately operate the cash register, fax machine, and credit card verification terminal.
Actively participate in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
Provide professional customer/donor service and be responsive to all customer inquiries.
Greet and thank all customers and donors.
Answer the telephone in a professional and courteous manner and direct calls appropriately.
Become familiar with the Goodwill Mission and activities to answer donor/customer inquiries and provide information about the store, processing center, transportation/donation sites, and the corporation.
Follow the set guidelines and procedures of the Push System in placement and rotation of merchandise onto and off of the sales floor.
Maintain sales floor inventory at proper levels.
Assist in displaying merchandise attractively to draw customer interest.
Complete cash settlement report and any other reports as directed.
Adhere to Goodwill methods of payment policy.
Inform Team Lead or Assistant Team Lead of any supply or inventory shortages.
Maintain confidentiality of sales information.
Follow and maintain all established security procedures.
Follow and maintain all safety procedures at all times.
Maintain a safe and orderly work environment at all times.
Perform other duties as assigned by the Team Lead and Assistant Team Lead.