Sales Associate / Customer Service Representative

WellBiz Brands • Philadelphia, PA

2d • Onsite

About The Position

Drybar is a blow-dry-only bar focused exclusively on blowouts. The Sales Associate / Customer Service Representative provides excellent customer service to clients and supports sales of hair products, services, memberships, and packages. The role includes greeting clients, answering calls, booking services, checking out clients, and resolving front-desk problems. The position requires standing and walking for much of a 6–8-hour shift and maintaining an organized, calm, and professional demeanor during busy periods.

Requirements

• At least 1 year of experience in a fast-paced, customer-service-centric environment, such as retail sales, customer service, store associate, or salon associate.
• High school diploma or equivalent.
• Ability to promote and sell hair products, services, and memberships.
• Ability to work in a fast-paced environment and stay organized and calm during busy periods.
• Strong problem-solving and troubleshooting skills.
• Ability to multitask while greeting clients, answering calls, booking services, and checking out clients.
• Ability to stand and walk for much of a 6–8-hour shift.
• Track record of providing excellent customer service.

Nice To Haves

• Previous experience working with technology-based systems is strongly preferred.
• Previous salon or spa experience is preferred but not required.

Responsibilities

• Provide excellent, over-the-top customer service to clients.
• Promote and sell hair products, services, memberships, and packages.
• Greet clients, answer phone calls, book services, and check out clients.
• Use logic and support resources to troubleshoot and solve problems at the front desk.
• Stay organized and calm in a fast-paced environment and maintain a professional demeanor under pressure.

Benefits

• Base pay beginning at $14 per hour, with potential to earn commissions on membership, retail, and package sales.
• Paid time off, vacation, and sick time.
• Free monthly blowout services.
• Flexible hours to support work-life balance, with set schedules that do not change week to week.
• Discounts on retail products.
• Career growth opportunities and promotion from within.
• Ongoing paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED