Sales Associate / Customer Service Representative

Drybar Shops•Omaha, NE

4d•Onsite

About The Position

Drybar is a blow dry-only bar focused on providing exceptional blowouts. We are seeking enthusiastic retail sales associates to deliver excellent customer service to our clients, ensuring they have a fantastic experience from check-in to check-out. This role involves managing client interactions, operating the Point of Sale system, maintaining shop appearance, and contributing to a positive and energetic atmosphere.

Requirements

1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
High school diploma or equivalent
Ability to work at a sustained, fast pace
Excellent problem solving and troubleshooting skills
Track record in providing over-the-top, amazing customer service!
Ability to multitask with ease
Frequently required to stand and/or walk for duration of 6-8 hour long shifts
Has the technical ability and skills to operate a point of sale system
Problem solver – use logic and support resources to solve problems at the front desk
Maintains professional demeanor under pressure
Strong communication skills
Teamwork oriented mindset with a “can do” attitude
Integrity and trust
Motivated, enthusiastic, and reliable

Nice To Haves

Previous experience with Point of Sale Systems strongly preferred
Previous salon/spa experience preferred but not required

Responsibilities

Lead client experience from check in to check out ensuring Drybar standards are upheld
Check clients in and out through Booker
Maintain highest degree of ethics when handling client payments and Stylist tips/commissions
Troubleshoot any Booker issues and make changes to client profiles when needed
Manage Phones and ensure all Voicemail messages are answered in a timely fashion
Elevate scheduling concerns to Customer Service team when necessary
Check notes section of Booker for any special client requests
Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager
Serve complimentary beverages to our clients
Maintain shop cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service
Create a bar-like atmosphere by engaging with clients and team members
Maintain clear communication with shop management about overall shop operations
Sell products, tools, and memberships
Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job
Contribute to a positive shop atmosphere
Attend any mandatory shop meetings
Uphold Drybar’s 10 Core Values
Side work and cleaning duties
Other duties and projects as assigned