Sales Associate / Customer Service Representative

Drybar Shops•Ashburn, VA

7d•Onsite

About The Position

Drybar Ashburn is looking for an outgoing, confident, and customer-oriented team player to join us as a Bartender (Drybar's term for front desk + sales associates). If you thrive in a social setting, are energized by sales goals, and want to work somewhere where your personality shines, this is the place for you. Being a Drybar Bartender is not like being your average receptionist, nor is it like being your average bartender. At Drybar, our Bartenders can make or break our client’s experience and there is a lot riding on your attentiveness, kindness, and leadership within the shop. You help the team stay on time, grant or decline exceptions for reservations, and you drive our business when the Shift Lead or Shop Manager are not in shop.

Requirements

Must be 21
High-energy, friendly, and motivated by connecting with people
Sales-focused mindset and love hitting goals
Enjoy a fast-paced, busy environment with teamwork at the shop
Communicate clearly, professionally, and with confidence
Can multitask and stay cool under pressure
Tech-comfortable and confident using point-of-sale systems
Can be on your feet for 6–8 hour shifts and are available on weekends
Strong communication skills
Teamwork oriented mindset with a “can do” attitude
Ability to work at a sustained, fast pace
Excellent problem solving and troubleshooting skills
Proven ability to deliver exceptional, memorable customer experiences that exceed expectations and create lasting impressions
Ability to multitask with ease
Frequently required to stand and/or walk for duration of shifts
Integrity and trust
Has the technical ability and skills to operate a point of sale system
Problem solver – use logic and support resources to solve problems at the front desk
Maintains professional demeanor under pressure
Motivated, enthusiastic, and reliable

Nice To Haves

Experience in hospitality, retail, or front desk roles (a bonus, not a must—we’ll train you!)

Responsibilities

Lead client experience from check in to check out ensuring Drybar standards are upheld
Check clients in and out through Booker
Maintain highest degree of ethics when handling client payments and Stylist tips/commissions
Troubleshoot any Booker issues and make changes to client profiles when needed
Manage Phones and ensure all Voicemail messages are answered in a timely fashion
Elevate scheduling concerns to Customer Service team when necessary
Check notes section of Booker for any special client requests
Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager
Serve complimentary beverages to our clients
Maintain shop cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service
Create a bar-like atmosphere by engaging with clients and team members
Maintain clear communication with shop management about overall shop operations
Sell products, tools, and memberships
Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job
Contribute to a positive shop atmosphere
Attend any mandatory shop meetings
Uphold Drybar’s 10 Core Values
Train new Bartenders: thoroughly educate new Bartenders on Booker, Drybar’s core values, Bartender Non-Negotiables in order to set up new hire for success in the role
Side work and cleaning duties
Other duties and projects as assigned