PT Sales Associate Cashier

Ahold Delhaize•Roanoke Rapids, NC

2d•Onsite

About The Position

Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Requirements

Must be friendly, courteous and cooperative with other store associates.
Must be able to provide fast, easy, flexible and friendly service to customers.
Must be able to follow correct bagging procedures.
Must be able to handle payment transactions per standard practice.
Must be able to follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
Must be able to follow procedures for refunds and error correction.
Must be able to maintain accurate cash control.
Must be able to follow procedures and perform overrides.
Must be able to identify customers needing assistance and offer to take their order to their car.
Must be able to maintain alertness and call for assistance when needed.
Must be able to check prices quickly and accurately.
Must adhere to the Food Lion dress code.
Must be able to retrieve shopping carts from the parking lot and cart corrals.
Must be able to ensure work station and front end area of the store has a neat and clean presentation.
Must be able to report any register malfunction.
Must be able to adhere to all company guidelines, policies and standard practices.
Must be able to observe and correct all unsafe conditions.
Must be able to complete computer based training (CBT) and training aid courses.

Responsibilities

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses his or her name whenever possible
Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handles the payment transaction, per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and performs overrides
Identify customers needing assistance and offers to take the customer’s order to their car
Maintain alertness and calls for assistance when needed to service customers per service standards
Check prices quickly and accurately
Is courteous and helpful to other associates
Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front end area of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned